Customer Service

  • Check My Reservation
  • Customer Support
  • Safe Reservations
  • Booking Bonus Card
  • Terms & Conditions
  • Privacy and Other Policies
  • Shipping Policy
  • Know Your Customer Policy
  • Return and Cancellation Policy
  • Legal and Copyright Notice
  • How to Book a Hotel & FAQ
  • Frequently Asked Questions

Check My Reservation

To view your booking details and/or modify or cancel your booking please log in with your Confirmation Number and your e-mail address used at the time of booking.

Sign in

Customer Support

If you would like to view, amend or cancel your reservation you can do it in My Booking section of this webisite (to log-in you will need to enter Confirmation Number and your e-mail address used at the time of booking) or contact your reservation manager.

 

For other questions, suggestions or comments please feel free to contact our Customer Service anytime, we are available 24/7.

 

For urgent matters you can call +371 67 660 538 (calls answered in English). Standard rates apply.
 

Feel free to email us your queries. We reply to most emails within 2-3 hours.

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Safe Reservations

In order to guarantee secure and safe transactions, MyHotelZone is equipped with the most advanced and secure technology for all the transactions taking place through this website.

 

Particularly, we use Secure Hypertext Transfer Protocol (HTTPS) and The Secure Sockets Layer (SSL) protocol that are the most advanced available browser and server technologies enabling protection of all information being transferred, using cryptographic techniques such as codification and digital signature.

 

These security measures ensure secure and safe exchange of information, including confidential information, both private and personal, online forms and financial data without being accessible to third parties. Use of Secure Sockets Layer protocol is verified by a Certificate issued by Comodo.

 

All credit cards on MyHotelZone website are processed by PaySpace.lv, one of the most powerful and efficient card transaction technical processors. PaySpace satisfies the highest requirements of major credit card organizations - Visa, MasterCard and American Express in security area and therefore is fully compliant to The Payment Card Industry Data Security Standard (PCI DSS), a set of requirements designed to ensure that companies that process, store or transmit credit card information maintain a secure environment.

 

If you have further questions regarding your reservations and transactions on MyHotelZone website, please contact kn@myhotelzone.com.

 

Booking Bonus Card

 

We are glad to introduce Booking Bonus travel loyalty program.

 

Booking Bonus programme is a travel loyalty program for individual travelers that prefer to organize their travel online. In the framework of the program you can earn Award Points (BONUSes) with purchasing air tickets of major international airlines as well as of regional airlines and national carriers and booking hotels throughout the world at participating agencies websites. BONUSes also will be earned for car rentals and purchase of other travel products.


Get your FREE Booking Bonus card. It takes 1 minute and it is FREE!

 

more information about Booking Bonus card

 

Terms and Conditions

By accessing or using this website in any manner, you agree to be bound by all the terms, conditions, and notices set forth below, including Privacy Statement (collectively, the "Agreement") without modification.

Please read the Agreement carefully. If you do not accept all of these terms and conditions, please do not use this website. This website (hereinafter - Website) is owned and operated by SIA VMA Baltic, a company incorporated under the Latvian Law. The term "Company" refers to SIA VMA Baltic. The term "you" refers to the customer visiting the Website and/or booking a reservation through the Company on this Website, or through its agent(s). To the extent you book any travel-related products or services on this Website, you agree that this Agreement shall apply to all such transactions.

The Company reserves the right at any time, at its sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

 

PURPOSE OF THIS WEBSITE

This Website is provided solely to assist you to gather travel information, determine the availability of travel-related goods and services, make legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes.

 

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

  • - you are at least 18 years of age;
  • - you possess the legal authority to create a binding legal obligation;
  • - you will use this Website in accordance with this Agreement;
  • - you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  • - you will inform such other persons about the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • - all information supplied by you on this Website is true, accurate, current and complete. The Company retains the right at its sole discretion to deny access to anyone to this Website and the services Company offers, at any time and for any reason, including, but not limited to, for violation of this Agreement.

 

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to the Company or its suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

 

- use this Website or its contents for any commercial purpose;

- make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

- access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without Company's express written permission;

- violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

- take any action that imposes, or may impose, in its discretion, an unreasonable or disproportionately large load on Company infrastructure;

- deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without Company's express written permission;

- or "frame", "mirror" or otherwise incorporate any part of this Website into any other website without Company's prior written authorization.

 

SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. The Company reserves the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in debiting your account for any costs the Company incurs as a result of such violation.

 

PRIVACY POLICY

The Company respects your privacy. Please review current Privacy Policy, which also governs your use of this Website.

 

PRICES

You acknowledge that the authorities in certain countries may impose certain additional taxes (tourist tax, etc), which have to be paid locally. You are exclusively responsible for paying such additional taxes.

 

You acknowledge that, except as provided below with respect to tax obligations on Company's services, the Company does not collect taxes for remittance to applicable taxing authorities. The hotel suppliers invoice the Company, including, where appropriate, tax amounts. The hotel suppliers remit the applicable taxes to the applicable taxing jurisdictions. The tax recovery charges which the Company charges you on prepaid hotel transactions represent the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that the Company pays to the hotel supplier for taxes due on the hotel's rental for the room. They do not represent a collection of taxes from you for the Company to remit to the applicable tax authorities. The actual tax amounts paid by the Company to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by the Company's customers. The Company retains its service fees as compensation in servicing your travel reservation. The Company service fees vary based on the amount and type of hotel reservation.

 

The Company does not act as co-vendor with the supplier with whom it books or reserves your travel arrangements. Taxability and the appropriate tax rate vary greatly by location.

 

TRAVEL DESTINATIONS

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, THE COMPANY DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

 

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, THE COMPANY DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.). IN ADDITION, THE COMPANY EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THIS WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, THE COMPANY WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR THE COMPANY WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

 

HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED ONLY AS GENERAL GUIDELINES, AND THE COMPANY DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS AND MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. THE COMPANY MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

 

THE COMPANY MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

 

THE HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE COMPANY OR ITS AFFILIATES AND THE COMPANY IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. THE COMPANY HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

 

IN NO EVENT SHALL THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE COMPANY, THE COMPANY AFFILIATES AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

If, despite the limitation above, the Company is found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the Company and/or its respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to the Company in connection with such transaction(s) on this Website, or (b) One-Hundred Euro (100.00) or the equivalent in local currency.

 

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Company.

 

INDEMNIFICATION

You agree to defend and indemnify the Company and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

 

  • - your breach of this Agreement or the documents referenced herein;
  • - your violation of any law or the rights of a third party; or
  • - your use of this Website.

 

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than SIA VMA Baltic. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is for you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

 

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that is made available to download from this Website ("Software") is the copyrighted work of the SIA VMA Baltic and/or its respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, the Company hereby grants to you, the user, a limited, personal, nontransferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

 

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

 

CURRENCY CONVERTER

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. You are advised to check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, the Company does not warrant or guarantee such accuracy. When using this information for any financial purpose, the Company advises you to consult a qualified professional to verify the accuracy of the currency rates. The Company does not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

 

ACCOUNT TERMINATION

The Company reserves a right to of terminating, in appropriate circumstances and at its sole discretion, subscribers or account holders who are deemed to be repeat infringers. The Company may also at sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for the Company to verify that the account holder or subscriber is a repeat infringer.

Privacy Policy

This website (hereinafter - Website) is owned and operated by SIA VMA Baltic and is subject to the Terms and Conditions and Privacy Statement, set out below.

 

SIA VMA Baltic is committed to protect your privacy and this note provides information how we protect your privacy.

By making hotel reservation, sending enquiries and using SIA VMA Baltic services in other ways you provide us the information about yourself. SIA VMA Baltic maintains the confidentiality, security and integrity of your personal information.

We use the information you provide about yourself for the following:
a) To meet our obligations as a service provider. We might share this information with third parties, e.g. hotels to ensure your reservation.
b) To meet legal requirements.
c) To make anonymous statistical analysis.

If you need to change any information you have given to SIA VMA Baltic, you can do so by contacting us via email: kn@myhotelzone.com

In no event SIA VMA Baltic will attempt to collect any information from persons under 18 years.

Like most websites SIA VMA Baltic uses cookies, small text files placed on your computer.
These cookies are safe and secure and will never contain any sensitive information. The cookies let us identify information needed for statistical purposes, such as browser type, IP-address, URL visited, visit date and time, etc. The cookies do not let us identify information about you, such as name, email, etc. We do not tie cookie usage to personally identifiable information.

By using SIA VMA Baltic website, you consent to the collection and use of the above-mentioned information.

 

 

Shipping Policy           Know Your Customer Policy          Return Policy          Legal and Copyright Notice

Shipping Policy

After booking hotel room and/or other accommodation on MyHotelZone website, customer will receive automatically generated electronic letter on the email address mentioned during reservation with notification about successful reservation, with Confirmation number and reservation details, including customer name(s), accommodation name, address, dates of stay and other important information about terms and conditions of booking, services included in the price, cancellation policy and other useful information.

 

In addition, customer will receive a voucher that will contain customer name, hotel name, dates of stay and other important information about terms and conditions of booking, services included in the price, cancellation policy and other useful information. Customers are strongly advised to print out this voucher and keep it for their records throughout whole travel period.

 

If you would like to cancel your reservation please refer to cancellation policy of your reservation. Please note that cancellation policy may vary for specific reservation. All back orders are made in strict compliance with reservation cancellation policy.

 

If you have any questions regarding reservation process please contact our Customer Service at kn@myhotelzone.com.

 

Know Your Customer Policy

The objective of Know Your Customer policy is to prevent the website from being used, intentionally or unintentionally, for fraud and money laundering activities. Know Your Customer policy procedures also enable us to manage the risks prudently. In that respect credit card proceeding can be denied if person have a record of fraud, misappropriation, credit card cheating or forgery. Credit card also may be denied if person is included in the black by our partner - PaySpace payment processing company.

 

As ongoing monitoring is an essential element of effective Know Your Customer policy procedure, during payment processing we will identify any unusual/high value transaction not in line with the level of our business activity and thereby find out the true purpose of the transactions.

 

As prevention of money laundering we will keep records of any transaction over Euro 25,000 and those of suspicious nature and if necessary report to law enforcement.

 

We also reserve a right to require additional documents before accepting customer’s order. We also reserve a right to decline proceeding of any credit card without any explanation.

 

For further information please contact us at kn@myhotelzone.com.

Return and Cancellation Policy

In the process of booking please pay special attention to the Cancellation policy of the hotel regarding your particular reservation. Conditions of cancellations vary depending on hotel, type of room, price, period of stay and many other factors. Even at the same hotel conditions of cancellation vary depending on particular booking and can reach up to 100% of the total booking price.

 

During the reservation process, you will provided with full information about of the conditions of cancellation and applicable fees and time period when these fees apply. You will be informed of the various costs, in accordance with the required notification date(s) for cancellations.

 

Before confirming your reservation you will be asked to accept Terms and Conditions and Privacy Policy and the Cancellation policy of the particular reservation. In the case of confirming that by continuing to book, you will accept the applicable costs regarding the cancellation.

 

If your reservation will be cancelled, you will be entitled to a refund of the amount of what was paid, deducted the expenses of cancellation. The expenses of cancellation varies and are defined in particular cancellation conditions of your booking. You must cancel your booking through our website. You will not be allowed to cancel your reservation directly through the hotel.

 

In the event that we, at our own discretion, consider that a reservation has been made fraudulently using a certain credit/debit card, your reservation will be cancelled.

 

For more information about Return and cancellation policy please contact us at kn@myhotelzone.com.

Legal and Copyright Notice

Legal  Notice
 
MyHotelZone owned by SIA VMA Baltic
Web address: https://www.myhotelzone.com
Email address: kn@myhotelzone.com
 
Copyright Notice
 
The contents, graphics, forms, indices and other formal expressions which are included on this web site, together with the computer programs on which the operation of the MyHotelZone is based and the actual visual form of the web pages, are owned by SIA VMA Baltic. As a result they are works which have the protection afforded by the applicable international conventions and treaties and by domestic legislation. Any violation of these rights may be dealt with in accordance with the applicable civil and criminal legislation.
 
Any form of copying or reproduction of this web site and the software referred to above is totally prohibited, save with the prior written authorisation of the owner of the intellectual property rights and without prejudice to any exceptions which may be laid down in the applicable legislation or rules. It is particularly forbidden to engage in any act by which the users of the web site - or other people, regardless of the means by which they have obtained access to it - are able to exploit or make commercial use of the contents, graphics, indices and forms which form part of the site. By way of example and without limitation, it is forbidden to reproduce, distribute, exhibit, transmit, store in any physical, logical or optical form, digitalize or make available to third parties the aforementioned contents, expressions, graphics, indices or forms, or the computer programs which sustain the operation and visualization of the MyHotelZone.

How to Book a Hotel

Our reservation process is very simple. Enter the destination, enter the dates of arrival and departure, and enter the number of guests. Click the Search button.

 

After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book button on the right side of the screen. After you have selected your desired room type, you will be taken to a Secure Reservation page. Then you will need to review the Reservation Information and fill in the blanks on the Guest Information section. Be sure your name and email address are spelled correctly. After you fill out all of the necessary information, press the Submit button. You will receive an email notification of your booking. If further correspondence is necessary, your Reservation Agent will contact you with an email within 24 hours.

 

more Frequently Asked Questions

Frequently Asked Questions

How do I reserve my room?
Our reservation process is very simple. Enter the destination, enter the dates of arrival and departure, and enter the number of guests. Click the Search button.
After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the centre of the screen, then clicking on the Book button on the right side of the screen. After you have selected your desired room type, you will be taken to a Secure Reservation page. Then you will need to review the Reservation Information and fill in the blanks on the Guest Information section. Be sure your name and email address are spelled correctly. After you fill out all of the necessary information, press the Submit button. You will receive an email notification of your booking. If further correspondence is necessary, your Reservation Agent will contact you with an email within 24 hours.

 

How do I find a specific hotel?
You can use Search Hotel by Name box. You can also search by a specific hotel name within a city.
Enter the destination, tick I Don't Have Specific Dates box and click the Search button. A list of hotels will appear on the screen. For more information, click the name of the property in the list.

 

Is it safe to use my credit card?
Yes. To ensure your security, MyHotelZone a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form. Read more in Safe Reservations section.

 

My credit card number is correct, but the system is not accepting it. Why?
There are a few possibilities:
• Your card type is not accepted by our processing system.
• The card expiration date precedes the reservation date.
• You have reached your credit limit.
• There is a computer error.


Can I specify where I would like my room to be located (preferred floor, next to pool, etc.)?
If special requests are accepted by the property, a section Special Requests will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.


What are the "taxes and fees"?
The "taxes and fees" charge shown on your booking is a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that MyHotelZone pays to the hotel supplier in connection with your hotel reservation. It is not tax charged to you by MyHotelZone on your booking.


Is the room rate per person or per night?
All rates are for double occupancy per room, and are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees not included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges.


What happens when I make a reservation?
Reservation requests will result in a new screen showing your Reservation Page and Confirmation Number, which should be kept and used with any future correspondence with MyHotelZone. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up with an email using the same Confirmation Number with the status of your reservation.


How do I check on my request for a hotel?
You may view your reservation using Check My Reservation section. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Confirmation Number" which you will receive after you submit your booking.